Online Returns Policy
If for whatever reason you change your mind or you are unhappy with your purchase made online,you have the right to cancel your order within 14 calendar days of the delivery of the productproviding that the product has been adequately repackaged and remains in a resellable condition.
Please note if you choose to return an online purchase, you will be responsible for the costs of returning the product to our store, and certain product exclusions apply as detailed below.
This cancellation period will expire after 14 days of the delivery date.
Please note that you must inform us of your decision to cancel your order either by phone, by our Contact Form, or by email to firstname.lastname@example.org by providing us with a clear request to return goods.
Please note that products must be returned in an as new condition and if applicable in the original packaging. The goods remain your responsibility until they reach our warehouse, so make sure they’re well packaged and packed do avoid damage in transit! Once the goods arrive at our store, they will be inspected. All returns are required to be in their original box/bag and securely packed.
Products excluded from Online Returns
Please note that returns are not permitted in relation to the following products (unless the item is damaged or faulty) –
- Mattresses and bedding products cannot be exchanged or refunded for hygiene purposes unless the
product remains unused and unsealed in its original packaging;
- Special or customised product orders made on the specifications of the customer (e.g. carpets)
- Products which a customer has chosen to have assembled on delivery;
- Gift vouchers;
- Products with a value of less than €50.
Please note that the above provisions are in compliance with the provisions of the European Union (Consumer Information, Cancellation and other Rights) Regulations 2013 and as such your statutory rights are not affected.
In-Store Returns Policy
We undertake that the items purchased will, at the time of delivery, correspond to the description of the product at the time of purchase.
Once your order has been placed and the item specifically reserved by you with payment of a deposit, the order cannot be cancelled and deposits or part-payments made are non-refundable.
A refund or exchange will only be provided on faulty items if they are returned to us within 7 days of purchase with a valid receipt, in merchantable condition and in its original packaging if applicable.
We reserve the right to refuse a refund or exchange under this policy if the goods are not in a re-salable condition, save for products which are damaged or faulty.
Any refunds will be made via the method of original payment you used to make your purchase. If the original purchase was made with a credit/debit card, that card must be present and available when the refund is made.
PLEASE NOTE: Unfortunately for hygiene reasons, Mattresses and bedding products cannot be exchanged or refunded for hygiene purposes unless the product remains unused and unsealed in its original packaging; mattresses and bedding cannot be returned if removed from their original packaging. Unless faulty, we cannot accept returns on custom furniture orders.